Returns Policy

Change of mind

If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:

  • in saleable condition;
  • unused with all original packaging;
  • the exchange or refund is sought within 14 days of purchase.
  • the product was not purchased on sale

ShopMasudaFace, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

Refunds will be given using your original payment method. If the order was returned due to an incorrect address or the package was unclaimed, ShopMasudaFace has the right to charge for the product to be re-shipped.

    Privacy when making a return

    ShopMasudaFace is committed to protecting your privacy. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of ShopMasudaFace research and analysis.

    Please note, all customers are responsible for their own return shipping costs. All hair donuts and packaging must be in original condition with ties intact. 

    Claim

    If you wish to make a return under our Refund Policy please contact info@masudaface.com.